Help Center | Returns | Lazada MYStep 2: By clicking on 'My Returns', you will be able to see a list of items that you have requested for returns. Click on 'DETAILS' for the item(s) that you wish to print the Return Label for. Step 3: You will be redirected to the 'Return Details' page. Click on 'PRINT RETURN LABEL'.
How do I print my Print Return label?
- After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link on the Create a Shipment page or from the area at the left.
- Fill in the information required on the Create a Return form, following the instructions on the page.
- Select View/Print.
The shipping fee is refunded depending on the reason for the return or cancellation. In the following cases the shipping fee will be refunded: Seller cancels the order.
Lazada will process your refund according to the following refund types: Refunds from canceled orders - Refund is automatically triggered once cancelation has been successfully processed. Refunds from returns - Refund is processed after Lazada has done the quality evaluation of the returned item.
Return Accepted: If your item passes Lazada's Warehouse quality check, a 'Refund Issued' status will be reflected on the 'My Orders' page in your account. For example, if you used a credit card to purchase the item, Lazada will take 1 – 3 working days for the refund to be processed to your card.
The courier will have no choice but to return the item back to the seller or warehouse, because you can't force someone to accept the delivery of an item. Most Lazada sellers have experience handling returned items and it's not uncommon for customers to refuse the item because they can't pay for it.
Yes, you may cancel your Return Request by clicking on the 'Cancel' button in your 'Return Details' page. Kindly note that cancellations will no longer be possible once your Return Request has been approved by the Seller and you have confirmed a selection of a drop off courier.
Can I withdraw the available balance in my Lazada Wallet?
- Step 1: Click on 'Available Balance' to view the amount available in your Refunds section. Click on the Withdraw button.
- Step 2: Enter your banking details on the 'Withdraw' page and tap on 'Withdraw' button once done.
- Step 3: Complete the verification process by:
A drop-off service is a method of delivery that involves the sender taking their parcel to a nearby drop-off point, or 'drop shop', where the courier collects it later. It offers flexibility for those who need to get their parcels dispatched quickly with minimum hassle.
To apply as Lazada's Drop-off Point,
- Go to lazada.
- Check the following requirements:
- Prepare the following documents. a. SEC Registration 2303. b.
- Sign-up by clicking the be our partner button in the homepage.
- Be trained and complete the on boarding process.
Where can I buy Lazada packaging materials? To purchase Lazada pouches or boxes, you can order through the links below or by searching in the Lazada website. If you encountered any issues with the packaging materials that you ordered, you may refer to this HERE.
You may contact and call Lazada Malaysia Customer Service Hotline at 03-27286600 or contact Lazada support via live chat, during their service hours Mon to Sun 9am to 9pm.
How to become Lazada's Delivery Partner?
- Submit an Online Application. - Go to and complete the application form.
- Prepare for the Initial Screening. - Expect an email or call from our representative within 3 business days.
- Final Interview.
What is a Collection Point?
- Step 1: On your item's product page, click on 'Buy Now'.
- Step 2: You will arrive at the Checkout page. If Collection Point is an available delivery option for your item, this will be stated in a banner under your shipping address.
- Step 3: Click on the banner to see all Collection Points available for your item.
POPStation. How do I post my item at the POPStation? You will need to purchase a parcel service online from ezy2ship and select POPStation drop-off. Simply pack the item you wish to post in a box, affix the shipping label to the parcel and select "Post My Parcel" function at POPStations to ship your item.
- POPStation is easy to use, and available 24/7.
- Select Post My Parcel on the homepage.
- Select I don't have a label and need to print icon.
- Enter the shipping label number we provided to you via SMS.
- Collect the label and stick on your parcel.
- Select Scan the barcode icon.
Can I return my parcel to the POPStation? You can return your online purchase to any POPStation if you have a valid return label issued by your retailer. Simply pack the item you wish to return is a box, place the ezyReturn label on the box and go to any POPStation to return your item.
With this revolutionary parcel delivery experience by SingPost, your parcel waits for you, instead of the other way around. POPStation (Pick Own Parcel Station) lets you post, collect or make payment for your parcels at our lockers any time, any day within the collection period.
Rent-A-POP Rates
| Small | Large |
|---|
| Price (2 days inclusive of day of drop off) | $3.50 | $4.50 |
| Per additional day (Max 5 days) | $1.00 | $2.00 |
Simply login with your ID and password to retrieve information on your POPStation parcels. You will be able to track your parcels, retrieve Collection PIN codes and more features to come! Alternatively, you can also choose to collect the parcels using the POPStation mobile app.
If you have any missing or damaged items from your recent RedMart delivery, please proceed to RedMart Help Centre to request a refund. For all other queries please use chat.
POPStation is a secure locker station that allows your customers to pick up and return their parcels 24/7 at their convenience. Select Rent-A-POP for my delivery. Select Rent a New Locker. Select the required locker size.
LazMall offers 15-day easy returns, allowing you to return the product within 15 days of first attempted delivery. As per Lazada return policy, you need to fill in the Online Return Form through your Lazada Account. Please click here for details on how to return your order from your Lazada account.
Lazada Wallet RefundsYou can also contact us on our hotline at (02) 7795 8900, available Monday – Friday, 9 AM – 6PM.
Initially, the return shipping fee will be shouldered by the buyer. It can be refunded once the refund process is completed. You may contact Shopee in case the Return Shipping fee is not refunded to you.
[Shopee Mall Return] How do I return my Shopee Mall product?
- Select reason.
- Upload picture(s)
- Include a comment for your return/refund.
- Select your preferable shipping method - "Singpost PopStation"
- Input your email address.
