Self-checkout (also known as self-service checkout and as semi-attended customer-activated terminal, SACAT) machines provide a mechanism for customers to process their own purchases from a retailer. They are an alternative to the traditional cashier-staffed checkout.
Even though rooms may vary hotel by hotel, the following room-type definitions are common:
- Single: A room assigned to one person.
- Double: A room assigned to two people.
- Triple: A room assigned to three people.
- Quad: A room assigned to four people.
- Queen: A room with a queen-sized bed.
- King: A room with a king-sized bed.
Settle multiple bills through Bill Settlement in Tally.ERP 9Bills for which the actual transfer of goods or services has occurred, but the financial payment is still pending are called outstanding bills.
Late charges: Late charges are a major problem faced in guest account settlement. A late charge is a transaction requiring posting to a guest folio that does not reach the front office until the guest has checked out and left the hotel.
The wash factor is the hotel's estimate of no-shows plus cancellations and early departures. This means that a guest has a guaranteed booking at a hotel but the hotel will not be able to accommodate the guest for that night. Therefore, the guest is “walked” to an alternative hotel facility.
Front Office Assistant should bring the guest account balance to zero, called zeroing out. When guest pays by cash or credit card, hotels assume that the payment is full and close the folio.
A floor limit is the amount of money above which credit card transactions must be authorized. The limit can vary from store to store. Floor limits have become less significant as credit cards started being processed electronically and all transactions are typically authorized.
It is an important procedure at the front desk and it is our duty that any guest making any monitory transaction should get the receipt and the transaction is handled professional way. 1) Cross check the name & room no. 2) Count the cash. Count each note properly.
Traditionally, a hotel PMS was defined as software that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/checkout, room assignment, managing room rates, and billing. A hotel PMS replaced time consuming, paper-intensive processes.
The night auditor is mainly responsible for identifying accounts which have reached or exceeded the fixed credit limits. Such accounts are called high risk or high balance accounts. The front office may deny additional charge purchase privileges to such accounts.
Paging is the process of locating a guest in a given area within the hotel premises. The concierge or bell desk team then writes the guest details on the paging board and deploys a bell boy to do the paging with the board.
Cash Banks/cash floatThe amount is to be used for making change when guests settle their accounts, processing paid outs and for providing other cash related services. The Bank limit is the amount the bank should have at the beginning of the shift . Cashiers have to sign for their bank at the beginning of their shift.
1. A guest is an anonymous user account that provides access to a computer on a limited or temporary basis. Although some computer operating systems have guest accounts by default, most have to be set up manually by the computer's administrator.
