To refresh:
- Go to myAT&T account overview and select My DIRECTV.
- Choose Manage Package.
- Scroll to Manage receivers and elect Refresh receiver.
- Your DIRECTV service may be interrupted for a few minutes during the refresh process.
Press the reset buttonOn most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver. Press the red button, then wait for your receiver to reboot.
Unplug your receiverUnplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
This will reset a bunch of the default settings on your DVR but attempt to keep your recordings. This erases all your recordings, all your settings, and puts your receiver or DVR in the state it was when you got it. We recommend this option before sending a defective or unwanted device back to DIRECTV.
DirecTV Problems with On DemandOne of the first things you can do if you experience slow DirecTV On Demand downloads or see an error that you cannot connect is to restart the DirecTV DVR or box. If downloads are slow, you may want to restart your WiFi router, by unplugging it from power for 30 seconds.
Troubleshoot your DIRECTV Wireless Genie Mini
- Verify the Wireless Genie Mini light is green.
- Make sure the HDMI connection to the TV is secure.
- Check that the TV input selection.
- Try changing the channels.
- Press and hold the red reset button located near the access card to reboot the system.
You don't need an internet connection for DIRECTV service. You lose out on a lot of stuff, but you don't need it. You can't order pay-per-view movies through the receiver.
Solution 1: Check your cablesMake sure your TV and your receiver are both on. Unplug the end of the power cord connected to the back of your receiver and plug it back in. Make sure it's securely connected. Unplug the other end of your receiver's power cord that's plugged into the electrical outlet and plug it back in.
If the buttons on your remote are not responding, try resetting the receiver and remote control. On most DIRECTV receivers, there is a red button on the side of the receiver or inside the access card door. Press and hold the red button until the receiver restarts.
Set your TV channel to 3 or 4 with your TV remote (not your DIRECTV remote). These 2 channels receive the DIRECTV service signal. Make sure you select the correct TV input source.
Check your volume settingsOnce you open the window, click Open Sound Settings. In the Sound Settings window, click Sound Control Panel. Within the Sound Control Panel, open the Playback tab. If the sound is not working, right click on the default audio device again, this time selecting Properties.
Why does my DIRECTV have no Sound?
- Press INFO on your remote control to bring up the info bar on the top of your TV screen.
- Use the right arrow button to highlight Audio/Video.
- Select English Dolby Audio.
Problem with Cable connection – Your Directv is most likely to experience a black screen issue due to a cable connection problem. For instance, damaged cables, loose connections, inactive power source. These are some of the possible causes on your TV. For instance, your DirecTV might be mistakenly set on a wrong input.
Unsecured television cablesSomeone might have accidentally pulled off a plug cable from the external speaker device, restricting all sound output from your TV. So when your TV produces no sound, you should check to ensure that the cables are secured and that none of them is cut, removed, disconnected or loose.
After turning on the TV and receiver, the next steps are:
- Look up the 5-digit code for your brand of TV.
- Find the MODE switch on the remote control and slide it to the TV position.
- Press and hold MUTE and SELECT buttons simultaneously.
- Enter the 5-digit code.
- Aiming the remote at the television, press VOLUME UP.
The simple solution is to press PLAY/PAUSE and then press it again. This will force the video and audio to sync up and you should be back on your way. Changing the channel also works most of the time.
Sounds like the audio may have gotten slightly off sync with Dolby. This either came from the DirecTV end, or was in your receiver. If you can rewind the show, it might clear up if it's in the receiver.
Live Broadcasts. Skipping during live broadcasts on a DirecTV receiver with DVR can be caused by a variety of occurrences, including stormy weather, snow accumulation and satellite-dish damage. Snow accumulation on the satellite dish can also result in skipping and lost reception.
No, DIRECTV does not offer senior discounts.
Order from a smartphone, tablet, or computer
- Sign in to DIRECTV entertainment with your ID.
- Select Sports or Movies.
- Choose the event or movie you want to watch.
- Select Order Now or Rent.
- Follow the prompts to review your order and complete your purchase.
Here are the steps you too can utilize to lower your DIRECTV bill:
- Call DIRECTV Customer Service at 1-855-387-6898.
- Follow the prompts to speak with a customer service representative.
- Greet the representative by name and state you'd like to disconnect your service.
The biggest contributor to slow performance on DIRECTV Genie clients is the distance between the client and the DVR. If you have a lot of wasted cable between the wall and the client box, try to eliminate it. It might even be worth moving the client to a different wall to try to eliminate longer cable.
If you have been a DirecTV customer for more than 10 years and have had any problem or dissatisfaction, you qualify for the following discounts and offers: A customer loyalty gift of up to $100 (this includes extra credits on your bill or free PPV or just about anything else you want to apply it to)
Understanding the terms of your DIRECTV service
| Fees/Frequency |
|---|
| Additional TV Fee | $6.00/mo per additional receiver |
| Advanced Receiver Service | $25.00/mo |
| Advanced Receiver Service-DVR | $10.00/mo |
| Advanced Receiver Service-HD | $10.00/mo |
Watch TV or stream shows
- Open the DIRECTV App and tap menu .
- Choose or select Browse for TV and make sure your receiver is listed in the menu.
- To start watching, select the tab to watch on your device.
- choose Watch Live TV or Watch Your DVR, and then select a program to watch.
What channel is ESPN on DIRECTV? You can watch ESPN on channels 206 and 1206.
Yes, of course you can order DirecTV without a contract. It's called the "purchase option". You must call 800-531-5000 and ask to speak with a support agent.
