Call 0333 202 9532 to contact customer service.Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone.
BG Group plc was a British multinational oil and gas company headquartered in Reading, United Kingdom. On 8 April 2015, Royal Dutch Shell announced that it had reached an agreement to acquire BG Group for $70 billion, subject to regulatory and shareholder agreement. The sale was completed on 15 February 2016.
We will contact you when your next service is due, however you can check online by: Signing up for an account now or logging in. Using the British Gas app. Calling our Annual service visits line.
HomeCare One is the basic HomeCare product, providing cover for your gas boiler and controls, whereas HomeCare Two provides cover for your boiler and controls but also covers repairs to your central heating including radiators, pipework and hot water cylinder.
What should I do if I've forgotten my password?
- Choose 'I've forgotten my password'
- Enter your email address.
- Select 'Email me'
- We'll send you an email with a link that you can click on to create a new password.
You can do this through your online account, or Chat with us^.
How do I get a paper copy of my bill?
- Select 'Billing'
- Choose your energy account (if you pay for each fuel separately)
- Choose 'Send me my bill'
- You should get a copy of your bill within ten working days.
Your Smart Card Number is written on your Smart Card and is in the pack left by the engineer when your meter was installed.
The Meter Point Reference Number (MPRN) is used to identify individual gas supply points. It's normally is made up of numbers and doesn't contain any letters. You'll find your MPRN on your business gas bill under the 'Details of charges' heading.
If you manage your account online, you'll be able to see all your previous bills and statements from the past two years. You can also download and save a copy on your computer if you want. If you need more historical bills and statements, contact our live chat agents.
Your account number is the 11 (electricity) or 10 (gas) digit number found on your bill - it looks like this. Example of electricity bill. Example of gas bill. If have an online account, you can find your account number on the Summary page as well.
Who is my gas supplier? You can find out who your gas supplier is via the Find My Supplier service. Alternatively, call the Meter Number Helpline on 0870 608 1524. (Please note that calls to this number cost 7p per minute plus your phone company's access charge.)
You can easily
change or edit your
name online.
Changing your name
- Access your account online.
- Choose 'My account details' from the menu.
- Go to the 'Personal details' section and click on the (+) button to open it.
- Fill in the form with the changed name and click on 'Update name'
Activating your card
- Put your key or card into the meter for at least a minute to activate it.
- Top up your key or card at a convenient Payzone or Post Office.
- Put the key or card into your meter. Electricity credit will transfer automatically.
Go to MyAccount and enter your surname, postcode and account number. You'll find your account number on any bill, letter or email from us.
You may qualify for this energy discount if both of the following apply: You're the account holder or partner of the account holder 5th July 2020 (the qualifying date) You receive the Guarantee Credit element of Pension Credit (whether or not you receive the Savings Credit as well)
Telephone: 0808 223 1133 Monday to Friday 9-5pm.
How much does an 0333 Number cost? Calls to 0333 Numbers cost no more than a national rate call to a local 01 or 02 numbers. Calls must count towards any inclusive minutes and phone package minute bundles in the same way as 01 and 02 calls.
You can qualify for the Warm Home Discount if your electricity was supplied by British Gas on 5 July 2020 and one of the following applies to you: You (or your partner) are the account holder and received the Guarantee Credit element of Pension Credit (this is still the case even if you get savings credit).
Is British Gas HomeCare worth it for me? If you have had a new boiler installed fairly recently, HomeCare's probably not worth it, because you're (fingers crossed) unlikely to have major problems that need expensive call-outs. Also, most good boilers come with a 5-6 year warranty.
Did you know you can tell us about your move online? If you've already moved or thinking of moving in the next 28 days you can use our online service to let us know.
British Gas Energy Saving Advice free number is 0800 072 8629. This number is open from Monday to Friday 8 am to 5 pm, closed on Saturday and Sunday.
The commitments energy suppliers make to give you accurate bills, and your obligations as an energy customer. Current members of the code are British Gas (including Scottish Gas), EDF Energy, E. ON, nPower, Scottish Power and SSE.
Your cover will include parts and labour [1] and unlimited call-outs [2], so you can relax knowing British Gas has got you covered. Plus, get one month free with selected British Gas HomeCare products when you buy online by the 4th January 2021 [3]. HomeCare starts from £14.00 a month (£60 excess).
