1. Recognize anxiety. Anxiety can present differently depending upon the person and the situation.
2. Talk to the patient. Establish open communication so that the patient is comfortable asking questions.
3. Listen. Listening is one of the most important steps.
4. Offer empathy.
5. Help patients relax.

1. Offer a warm reception. When patients come in, greet them warmly with a smile.
2. Make the waiting room welcoming and comfortable.
3. Offer productive distractions.
4. Manage timeline expectations.
5. Consider a concierge.
6. Engage earnestly.
7. Preview the appointment.
8. Keep it simple.

• Humor.
• Seeking support.
• Problem-solving.
• Relaxation.
• Physical recreation.
• Adjusting expectations.
• Denial.
• Self-blame.

• Dealing with the Illness.
• Preparing for Treatment.
• Adjusting to Hospital Life.
• Handling the Mental Effects.
• Keeping them Company.
• Bonding with Family Members.
• Preparing to Leave the Hospital.

1. Give Yourself Time to Absorb the News. Anger, denial, fear, and anxiety are all normal reactions to bad news.
2. Create a Support System.
3. Educate Yourself.
4. Take a Deep Breath and Look Ahead.

Emotion-focused coping strategies

• releasing pent-up emotions.
• distracting oneself.
• managing hostile feelings.
• meditating.
• mindfulness practices.
• using systematic relaxation procedures.

• Take care of yourself. Eat healthy, exercise, get plenty of sleep, and give yourself a break if you feel stressed out.
• Talk to others.
• Avoid drugs and alcohol.
• Take a break.
• Recognize when you need more help.

1. Don't Pull the Trigger on Stress.
2. Manage your work-life balance.
3. Take care of you.
4. Manage your time.
5. Get and stay organized.
6. Resist perfectionism.
7. Adopt a positive attitude.
8. Talk it over with a trusted listener.

• Learn to say “No.”
• Practice compartmentalization.
• Develop emergency coping strategies for nurse stress.
• Create your personal safe place in your home.
• Do something everyday that makes YOU happy.
• Make friends outside of the workplace.
• Spend time in nature.

1. Stop and breathe.
2. Take inventory of your stressors.
3. Say “no” to new commitments.
4. Delegate where possible.
5. Unplug frequently and daily.
6. Set boundaries.
7. Engage in healthy activities.
8. Seek support.

1. Relieve tension with exercise or a massage.
2. Get enough rest.
3. Avoid alcohol, caffeine, nicotine, and illegal drugs. They can increase your anxiety level and cause sleep problems.
4. Learn and do relaxation techniques. See below for more about these techniques.

1. Listen without judgement to their experiences.
2. Encourage the person to get enough sleep, be physically active, and eat healthy food.
3. Discourage the use of alcohol and/or drugs as a way to manage anxiety symptoms.

1. Be honest.
2. Don't shut down.
3. Explain what anxiety is and how it impacts you.
4. Incorporate more movement into your day.
5. Challenge your fears.
6. Listen and reflect.
7. Increase physical touch: Try to be more physically affectionate (holding hands, kissing, being close).

1. Recognition. When a patient is experiencing anxiety, they may have any number of physical signs.
2. Time. Giving patients the time to talk and express their feelings and anxiety is one key strategy.
3. Developing a therapeutic relationship with people.
4. Best interests.
5. Involvement.
6. Communication.
7. Information-sharing.
8. Conclusion.