Resetting your Dstv can be done in two ways: Via SMS and Via easy service. To start, be sure your decoder is switched on and your SmartCard inserted properly. After payment, message RESET followed by your SmartCard number to 30333. This option works on every phone network service in Nigeria.
KongaPay
- Go to services and bills and select TV subscription.
- Select DStv as the subscription type and input your smart card number.
- Your details, as well as current bouquet plan, are automatically pre-populated on the screen.
- To change current plan select the bouquet drop-down menu and select appropriately.
Here is how to fix your suspended Dstv Account
- Restart your Dstv Decoder.
- Make use of the Dstv Instant online live chat.
- Use the Dstv Self Help Service Web Portal.
- Call the Dstv Customer Care Number according to the country where you're located.
Yes, you can pay your DStv subscription using the Capitec Bank app. It is instant you effortless, all you need is your smart card number and your secret remote PIN.
Pay your DStv anywhere 24/7
- Choose Transact.
- Choose Payments.
- Enter your secret Remote PIN to sign in.
- Choose Add Beneficiary at the bottom of the screen.
- Choose Capitec-registered.
- Enter DStv.
- Choose the correct account (Box Office DStv or Multichoice DStv)
- Enter your DStv account number.
To pay your DStv and PHCN bills, simply dial; *966*7*Amount*Customer ID# on your mobile phone and follow the on-screen prompts. To pay other Zenith Billers, simply dial; *966*6*Biller code*Amount# on your mobile phone and follow the on-screen prompts.
Absa
- Dial *161*234#
- Enter Pin Code.
- Select option "Pay Bills"
- Select option "Pay a Registered Biller"
- Select MultiChoice (Dstv)
- Select the account Number.
- Enter Smartcard number.
- Enter Bill Amount.
What is an Effective Complaint?
- Rule 1: Know what you want to achieve.
- Rule 2: Threaten the company's reputation.
- Rule 3: Aim high and get personal.
- Rule 4: Write or go in person, don't phone.
- Rule 5: Use social media, especially if you don't get an immediate response.
- Rule 6: Expect the unexpected.
- Rule 7:
- Rule 8:
In order for a refund to be processed we require the proof of banking, proof of payment and your certified ID copy, and please be aware that a refund takes 7-40 working days to be processed.
A smartcard is a unique chipped card that exists in your DStv decoder. This card is linked to your decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription. Your smartcard number is on the reverse of your smartcard, underneath the barcode.
DSTV self service upgrade
- Visit the DSTV customer self-service portal.
- Sign in using your Connect ID or enter your mobile number or surname, followed by your customer number or Smartcard number.
- After signing in, tap the Account button to go to the account page.
- There is an Add or Change button on the account page.
DStv No Signal Problem (E48 Error) – How to fix step by step
- Step 1: Check your DStv connection cables.
- Step 2: Reboot your decoder.
- Step 3: Inspect your DStv satellite dish.
- Step 4: Check your LNB.
- Step 5: Call the approved DStv installer.
DStv Customer Care Numbers NigeriaUndoubtedly, the DStv customer care number are the same in all the states in Nigeria. Starting from Lagos, Abuja, Port Harcourt, Kano, Kaduna and other states. You must understand that the Call centres works from 8am – 9pm daily. And anything more than that will not be answered to.
Via SMS
- Send an SMS with the word RESET accompanied by your smartcard number to 30333.
- You will receive a confirmation message informing you that your request is being processed.
- Check after a while if the channels are available.
*Update your mobile number: How? SMS the word CELL followed by your Mobile Number and your SmartCard Number to 8881.
For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com.
With the introduction of Natural Language Understanding (NLU) managing your DStv viewing is as easy as talking to a friend, simply save our WhatsApp number 060 060 3788 (DStv) on your phone, type “Hello” and enjoy a whole new level of convenience.
MultiChoice is a South African company that operates the DStv, a major service in Sub-Saharan Africa and GOtv, a minor service operating in over 13 countries of this area and Showmax service. MultiChoice is owned by the media conglomerate of the same name.
Can I suspend my DStv subscription? Yes, you can. If you no longer need to access their packages, there are quite a few methods you can use to terminate your account. Note that this is a cancellation and not upgrading or downgrading from one boutique to another.
Alternatively, you can learn how to cancel DStv online without having to contact their call centre. To cancel Digital Satellite Television services online by yourself, you will need to sign up with the Connect ID and do it. In case you need to reconnect the package, you can still do it at any point.
MultiChoice recently announced a new lower price bouquet for its satellite pay TV service called DStv Family which costs less than DStv Compact, and as much as the Select bouquets. DStv Compact offers a subset of the channels available on the Premium bouquet for a significant reduction in monthly subscription fees.
