To change your clock face:
- With your device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
- Tap Clock Faces > All Clocks.
- Browse the available clock faces. Tap the clock face you want and tap Select to install it.
- Sync your device to see the change.
If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or
1-5 of 5 Answers. No second hand, it is digital.
This app is your photo gallery on your wrist. If you double tap the middle of the screen, then the photo gallery opens. Just tap on a new photo to select it and to browse for the rest of your collection.
When you're browsing smartwatch accessories, don't forget to buy a screen protector for your Fitbit Versa 2. You wouldn't want any damage to ruin that beautiful color touchscreen, after all. You'll be able to keep your display safe and free of scratches with any one of these reliable screen protectors.
What should I know about using the Fitbit app on my Android phone?
- For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
- Let go of the buttons.
To preserve battery, Versa's screen turns off when not in use. To turn it on, double-tap the screen or press any button. The home screen is the clock. Swipe down from the top of the screen to see notifications and access the shortcuts to music controls, Fitbit Pay, and quick settings.
Display and designIt has a 1.4-inch screen paired with Gorilla Glass and peak brightness of over 1,000 nits. The main benefit of an OLED screen is that the smartwatch can have an 'always-on display' ?— a feature many users had been craving. Fitbit has finally caught up with competition in this regard.
This means that Fitbit will fix the damages done to your Fitbit device within the first year, provided you're the original purchaser of the device. If you're not, unfortunately, you may be out of luck.
If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.
Squeeze a super tiny amount (like a quarter of a centimeter) on your finger, and in swirling motions, cover and "massage" the scratches with toothpaste. They might look like they have not disappeared, but that's okay! When done, damp the corner of a towel and wipe off the toothpaste. The scratches should now be gone!
To change your clock face:
- With your device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
- Tap Clock Faces > All Clocks.
- Browse the available clock faces. Tap the clock face you want and tap Select to install it.
- Sync your device to see the change.
Squeeze a small dot of toothpaste onto a clean polishing cloth. Use clear whitening toothpaste for best results. Rub over the scratch.
How to pair a Fitbit Versa or Versa 2 with your phone
- Open the Fitbit app and tap your Account icon (it's your profile picture at the top-left of the app).
- Tap Set up a Device.
- Choose which Versa you have (we're using the Versa 2 in this example).
- Tap Set Up.
- Tap Accept to agree to Fitbit's privacy policy.
- Tap Next.
- Your phone will search for the Versa via Bluetooth.
Get Support
- Live Chat. Start a chat with us now.
- Call Us. (877) 623-4997.
- Fitbit Community. Find answers right now.
- @FitbitSupport. Send us a direct message.
- Menstrual Health Tracking.
- Fitbit Troubleshooting. DIY and get back on track.
- BROKEN BAND? File a claim on your device's in-warranty Fitbit band.
- Fitbit Premium.
If your Fitbit Versa won't turn on all of a sudden, it's possible that its battery may have simply lost power. If that's not the case, it's also possible that the battery has simply run out of juice. Lithium-polymer Batteries don't lose 100% power. If that does occur, the battery needs to be replaced.
Reset the Fitbit Versa 2
- Press and hold the left button until you see the Fitbit logo on the screen. This should take roughly 10 - 15 seconds.
- When the Fitbit logo appears, let go of the buttons.
- Once complete, you should be prompted to open the Fitbit app and set up your device.
Hard Reset FITBIT Versa 2
- First, turn on the watch.
- After that swipe left on the screen until you see the Settings icon.
- Once in Settings, scroll down and tap on the About.
- Next, scroll down and find Factory Reset.
- Finally, tap Reset to confirm and start the resetting process.
- Wait until FITBIT logo appears on the screen.
- Great job!
Secondly, Fitbit does not issue any device exchanges. Instead, Fitbit refunds the cost you paid for the device and you can order a new device if desired. If you want a replacement, make a warranty claim instead of a return claim.
Use the physical buttons.There are three buttons on the Versa. The left button acts as a Back button when viewing an app. A long-press of the left button also opens the quick settings screen where you'll find music controls, Fitbit Pay on the special edition Versa and quick toggles for auto-wake and notifications.
AlejandraFitbit
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
Learn more
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically.
- Press and hold the button on your tracker for 5 seconds.
- Release the button.
The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. The device isn't connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer.
