Many optical stores offer satisfaction guarantees and will replace the glasses, offer a full refund or a store credit if you have a complaint about the way your glasses look on you. This would be an option within a certain time frame – typically one to four weeks from the date of purchase.
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss. If your purchase was made in store simply return it to the store you purchased from who will be able to help.
12 Returns12.1 In the event that Clause 8 applies, Specsavers will offer to repair or replace the products or issue you with a full refund. Such refund, repair or replacement will be provided within 12 days of the date the returned products are received.
Ye, it is possible for an Optometrist “to get your prescription wrong.” Yes. I have had this happen — I had some glasses prescribed by one optometrist, got them made up and found the lenses were not quite right, so I took them into another optometrist and had my prescription corrected.
Answer: Some people may experience a distortion of their peripheral vision after receiving a new glasses prescription. This is a fairly common occurrence that can be a result of the adjustment period as your eyes get used to the new prescription.
It's important to schedule an eye exam with your optometrist to ensure that your prescription is up-to-date and correct. A routine eye exam should be scheduled each year. It's important to remember that you can also experience blurriness in the first two weeks of a new prescription as your eyes adjust.
During the adjustment period, you can make sure your eyes adjust with some help.
- Get a prescription first.
- Wear glasses consistently.
- Keep the lenses clean.
- Protect your glasses.
- Know your stress level.
- Know medication side effects.
- Manage chronic conditions.
If you paid for a repair or replacement because your glasses/contact lenses were lost or damaged, NHS England has to agree that the loss or damage was because of illness before you can get a refund. Send a note with this form to tell us how the loss or damage happened.
12 month warranty on all glasses & sunglassesFor complete peace of mind against manufacturing defects, just return with proof of purchase within 12 months of collection and we'll replace them for you.
You can cancel your Booth Reward Scheme anytime. All you have to do is give them 28 days notice of your wish to cancel and they will cancel your plan and refund any advance payments. You can call the Boots Reward Scheme Team on the phone (8am-8pm Monday - Friday, 8am-6pm Saturday) or alternatively you can email them.
If you find you are not wearing all of your lenses before your next delivery arrives please contact us on 0345 603 2020 to discuss taking a plan holiday as we can stop your payments and lenses up to a maximum of 6 months in a 12 month period. Calls are charged at local rate.
Use your eyesAdvantage cardholders can earn one point for every £1 spent at Boots Opticians. So, the next time you need an eye test or new prescription glasses it's worth heading over to a store. You could also earn regular points by getting your contact lenses with Boots Opticians.
Yes. Any opticians who have tested your eyes has to give you a copy of the prescription if you ask for it, and the NHS voucher if applicable, so that you can get the glasses made up anywhere. If you need a new eye test, you can go anywhere, ditto.
In most instances, you will be given a copy of your prescription after the exam, but in the event that you are not, you can always request one. It is a legal requirement to provide you with your prescription for glasses or contact lenses upon request.
There's a reason your eye doctor asks that patients come back to the office to personally pick up their new glasses. If you decide to have a friend or family member pick up your glasses for you, the optician doesn't have a chance to adjust the new glasses and make sure that you can see out of the new glasses correctly.
Other websites offer prescriptions for glasses and contacts based on the results of your tests. An eye doctor in your state will check over your results and email you a prescription. Then you can order glasses or contacts online. Not every state will allow you to get an eye prescription this way.
Free contact lens assessment and trialBut Boots Opticians ease the leap by offering a completely free assessment to get you the right lenses and show you how to use them.
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Food and vitamins cannot be returned. The “it may not be returnable but that doesn't mean it's not refundable” statement is nonsense. Like I said in that other thread, you may get negative feedback or a claim for not accepting a return but you will win the claim if you followed policy.
As long as you have proof of purchase, you can exchange an open or used product for an item of equal or greater value within 21 days. Target: Yes, "most" opened beauty products can be returned to Target within 90 days of receipt or up to 120 days if you bought it on your REDcard.
After you get an eye exam for glasses or a fitting for contact lenses, your eye care prescriber has to give you a copy of your prescription — whether you ask for it or not. It's the law.
Specsavers glasses recycling programTo make a difference, simply bring your pre-loved glasses into your local Specsavers store and place them in the glasses recycling box or hand them to a team member.
Yes, they will. They don't give you the measurement between your pupils though. It isn't actually, I think they just hope that you will! If Specsavers want to loss-lead on eye tests, that's their commercial decision and risk.
Summary: Things to Avoid Before Your Eye Appointment
- Don't put excess pressure on your eyes. Rest your eyes beforehand, and avoid screen time if you can.
- Stay away from caffeine the morning of your appointment. Stick to decaf.
Here are five common health problems eye exams can uncover:
- Diabetes. Diabetes affects the capillaries in your retina and may cause them to leak a yellowish fluid or bleed.
- High blood pressure.
- High cholesterol.
- Rheumatoid arthritis and other autoimmune diseases.
- Certain types of cancer.
Many optometrists do not provide PD measurement in the prescription as a standard practice unless requested. We recommend you always ask your optometrist to provide PD measurement in your prescription. This measurement is used for fitting prescription lenses.
Your glasses can be left at opticians throughout the country and they will be recycled to raise money for their work in the developing world. You can donate them at many branches of Vision Express, Specsavers and Boots Opticians as well as many independant opticians.
Here are some common signs that you may need glasses.
- Frequent squinting.
- Eye fatigue or strain.
- Frequent headaches.
- Blurred vision.
- Seeing halos around light.
- Sitting close to the TV.
- Eye rubbing.
- Reading with a book near your face or at arm's length.
